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At The Fashion Base, we are committed to delivering your orders safely and within the estimated delivery timeline. Most orders are processed within 24–72 hours of successful order confirmation. Delivery timelines may vary depending on product availability, customer location, logistics network, public holidays, weather conditions, or circumstances beyond our reasonable control.
Orders may be cancelled before they enter the processing, production, stitching, packing, or dispatch stage. Once an order has been processed, packed, shipped, customised, or assigned for stitching, cancellation requests may not be accepted.
The Fashion Base reserves the right to cancel any order in cases involving pricing errors, stock unavailability, suspected fraudulent activity, payment verification issues, or operational limitations. In such situations, any eligible payment received will be refunded according to our Refund Policy.
Customer satisfaction is important to us. Return requests may be accepted for eligible products subject to verification and compliance with our return guidelines. Returned products must be unused, unwashed, undamaged, and returned in their original condition with tags, packaging, and accessories intact.
Products showing signs of use, alteration, damage after delivery, or incomplete packaging may not qualify for return approval.
The Fashion Base reserves the right to inspect returned products before approving any return request.
Approved refunds will be initiated after successful verification and completion of the return process. Refund amounts may be credited to the original payment source, wallet, bank account, or other eligible payment method depending on the transaction type.
Refund processing is generally completed within 3–4 banking working days after approval. Actual credit timelines may vary depending on banking institutions, payment gateways, and financial service providers.
The Fashion Base is committed to maintaining transparency throughout the refund process and keeping customers informed regarding refund status whenever reasonably possible.
Customised products, made-to-measure garments, stitched outfits, personalised alterations, and custom tailoring services are prepared specifically according to customer requirements. Due to the personalised nature of these services, such orders are non-refundable, non-returnable, and non-cancellable once production, tailoring, or stitching work has commenced.
By placing an order for customised or stitched products, customers acknowledge and agree that production resources, materials, labour, and design efforts are allocated specifically for their order. The customer therefore expressly accepts the non-refundable and non-cancellable nature of customised services before completing the purchase.
Estimated production timelines for customised orders may vary depending on design complexity, workload, material availability, and tailoring requirements.
To maintain a safe and secure shopping environment, The Fashion Base reserves the right to verify orders, payment details, customer information, and transaction authenticity whenever necessary. Orders may be placed on temporary hold for verification purposes to prevent fraud, unauthorised transactions, abuse of promotional offers, or suspicious activities.
Customers agree to provide accurate information during checkout. The Fashion Base shall not be responsible for delays, failed deliveries, or order issues resulting from incorrect customer information, incomplete addresses, inaccurate contact details, or payment-related errors.
All payments are processed through secure payment partners and industry-standard security measures to help protect customer information and transaction integrity.